Frequently Asked Questions

Q: Can I buy my products directly from Cat lights?
A: Cat lights uses a network of authorized dealers and distributors. Contact us directly for more information.

Q. What if I want to be a Retailer of Cat lights products?
A. Please contact us directly by sending e-mails to

Q: What do I need when calling customer service for assistance?
A: Please have your products model or catalog # ready along with your original proof of purchase.

Q: What is your manufacturers warranty?
A: Please read our Limited Warranty Information by clicking here.

Q: What documentation will I need in order to warranty my product?
A: A copy of the sales receipt will need to be submitted along with obtaining a Return Material Authorization (RMA) number from us prior to product submittal.

Q: What is the warranty replacement turnaround time?
A: Once our warranty department has received your product it will take between 7-10 days.

Q: What is the status of my repair?
A: E-mails should be sent to and the Subject should be ATTENTION REPAIRS. Please indicate who you are, your address, phone number and the model of flashlight being repaired

Q: What batteries should I use in my Cat flashlight?
A: You can use high grade, alkaline batteries bought from authorized dealers.


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